Persistent Phone Outages

BACKUP PHONE LINES:

361-717-1254

361-717-1264

Over the past several months, the police department has experienced several outages on our public phone lines. Those lines are the ones you call when seeking non-emergency service from the PD or when calling City Hall (361-758-5224 or 361-758-5301). Recently, the outages have increased and are continuing today.

We have been patient and diligent in working with Frontier support to correct the issue. However, the response we’ve received from Frontier doesn’t meet the public safety minimum standard nor has Frontier been able to fix the underlying cause for these outages.

I have heard your complaints about these outages and statements on how they continue to impact the community. I assure you, we are just as frustrated. As a result, we’ve spent the morning working with staff and City administration to seek a more reliable solution, one that we can deploy quickly.

Barring any unforeseen issues, we should have a more stable solution in place within the next few weeks. Until that point, please keep our backup phone numbers handy (361-717-1254 or 361-717-1264). Never substitute these numbers for an emergency. 911 remains unimpacted by this issue.

– Chief Eric Blanchard

4 comments on “Persistent Phone Outages

  1. THANK FOR THE UPDATE ON PHONE SYSTEMS. IT’S DANGEROUS TO THINK YOU AREN’T ABLE TO REACH THE POLICE DEPARTMENT BECAUSE THE PHONE IS OUT OF ORDER. I HOPE THE PROBLEM IS FIXED SOON. I WILL LET EVERYONE I KNOW AND PEOPLE I DON’T KNOW. THANK YOU FOR THE ARTICLE.

    • When you are investigating the solution to this issue please be advised that AT&T has been having the exact same issues for many months. Frontier must use the cell tower on commercial st. because up to and including today the at&t tech support reps are telling me they are having issues (still) with that tower!!

  2. THANK FOR THE UPDATE ON PHONE SYSTEMS. IT’S DANGEROUS TO THINK YOU AREN’T ABLE TO REACH THE POLICE DEPARTMENT BECAUSE THE PHONE IS OUT OF ORDER. I HOPE THE PROBLEM IS FIXED SOON. I WILL LET EVERYONE I KNOW AND PEOPLE I DON’T KNOW. THANK YOU FOR THE ARTICLE.

    • When you are investigating the solution to this issue please be advised that AT&T has been having the exact same issues for many months. Frontier must use the cell tower on commercial st. because up to and including today the at&t tech support reps are telling me they are having issues (still) with that tower!!

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